Terms Of Purchase

These Terms Of Purchase govern all product orders, sales transactions, payments, pricing, product descriptions, order acceptance, product availability, and purchase agreements between you, the customer, and our website. When you complete checkout and submit an order, you are making an offer to purchase goods under these Terms Of Purchase. Your order only becomes a binding contract once we accept your order, verify your payment, and begin processing your purchase. We retain the right to decline or cancel any order for any reason, before or after payment authorization. By placing an order, you confirm that you are at least 18 years old or have the permission of a legal guardian to complete the purchase. You agree that all information you submit during checkout is true, accurate, and complete.

All product prices displayed on our website are stated in United States Dollars. Pricing does not require additional shipping charges or customs duties, because we cover worldwide shipping fees and all applicable import duties for every order. Prices shown on product pages are final for the items in your cart, with no hidden fees added at checkout. We reserve the right to adjust product prices at any time without prior notice. Price changes will only affect new orders placed after the price update; confirmed orders that we have already accepted will be honored at the price shown at the time you placed your order. Promotional offers, including discount campaigns, are valid for the specified time window only. Promotions may be modified or ended early at our sole discretion. Discount codes cannot be combined with other promotions unless explicitly stated in the promotion rules.

Product descriptions, images, nutritional information, and ingredient statements on our website are prepared to describe our pet food and pet supply items as accurately as possible. We work to ensure product photos and written details match the goods you receive. However, minor variations in packaging, color, or batch-level ingredient characteristics may occur from time to time. Product images are for illustration purposes only and may not capture every subtle difference between production batches. We do not warrant that product visuals will be an exact match in every detail. All nutritional information on our website is for general reference and is not a replacement for advice from your veterinarian. Before changing your pet’s diet, consult your vet to confirm the food is suitable for your animal’s health needs.

Product availability is subject to stock levels. If you place an order for an item that runs out of stock unexpectedly after you complete checkout, we have the right to cancel that part of your order or the full order. If we cancel your order due to stock shortage, we will issue a full refund of the amount you paid for the unavailable products. We will notify you of the stock issue through your registered email address. We cannot guarantee uninterrupted stock for every product, and high demand may lead to temporary out-of-stock situations.

Payment must be completed at the time of checkout. We accept payment methods displayed on our checkout page. You authorize us or our payment processor to charge your selected payment method for the total order amount. You confirm that you have the legal right to use the payment card or account you submit. If your payment is declined, your order will not be processed. We may use fraud screening tools to evaluate orders to protect against stolen payment information and fraudulent transactions. We can cancel orders flagged for potential fraud, even if payment has been temporarily authorized.

Title and risk of loss for the products transfer to you once the shipping carrier accepts your package from our warehouse. This means once the shipment leaves our facility, the risk of loss, theft, or damage during transit passes to you, subject to the terms of our Shipping Policy and Refund Policy. We remain responsible for outbound shipping and duty costs, but once the carrier takes possession of the parcel, transit risks fall to the customer. If items arrive damaged, you may file a claim under our Refund Policy following our damage reporting rules.

You agree to use the products you purchase only for their intended purpose. Our pet food and supplements are designed for consumption by dogs and cats. These products are not intended for human consumption. You must store all pet food and treats according to the storage instructions printed on product packaging to maintain freshness, nutritional integrity, and safety. Improper storage can lead to spoilage, mold growth, and health risks for your pet. We are not liable for adverse health reactions caused by improper storage, overfeeding, feeding unsuitable products to your pet, or failure to consult your veterinarian before changing your pet’s diet. Every animal has unique allergies, sensitivities, and health conditions. Monitor your pet closely when introducing new food or supplements, and stop use and contact your vet immediately if you notice negative reactions.

Intellectual property rights in all product text, images, graphics, website layout, descriptions, trademarks, and content on our website remain our property or the property of our licensed suppliers. You may not copy, reproduce, resell, distribute, modify, or commercially reuse any content from our website without written permission. You may not purchase our products for the purpose of resale without our explicit written agreement. Unauthorized resale of our goods is prohibited.

Limitation of liability: To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your purchase or use of our products. This includes lost profits, lost savings, emotional distress, or secondary damages related to your pet’s health. Our total maximum liability for any claim connected to your order will never exceed the total amount you paid for that order. Some jurisdictions do not allow limitations of liability, so this limitation may not fully apply to you.

You are responsible for ensuring that ordering and receiving these pet products complies with the laws and import regulations of your country. It is your duty to verify that pet food and pet supplies can be legally imported into your destination location. We are not liable if products are seized, quarantined, or prohibited by local government authorities.

Any disputes arising from your purchase will be governed by applicable law. If any clause within these Terms Of Purchase is found to be invalid or unenforceable, the remaining clauses will remain fully in effect. Failure by us to enforce any provision of these terms does not waive our right to enforce that provision later. These Terms Of Purchase are part of our full set of website policies and are used together with our Shipping Policy, Refund Policy, Privacy Policy, Customer Service Policy, and Terms Of Use. If you have questions about these Terms Of Purchase, contact us via our Contact page.